Play Smart, Stay in Control

Section 1

Our Commitment to Safe Play

At bs338, responsible gaming is not a regulatory checkbox — it is a core part of how we design and operate our platform for players across Bangladesh. We believe that online casino games, sports betting on BPL and IPL matches, and live dealer tables are forms of entertainment that should bring enjoyment to your leisure time, not cause financial stress or personal harm.

Our approach to player protection is built on three principles: prevention, early intervention, and ongoing support. Prevention means giving you the tools to set boundaries before problems arise. Early intervention means our systems actively monitor for patterns — such as rapidly escalating deposit amounts or extended unbroken sessions — and prompt you to review your activity. Ongoing support means a dedicated team is always reachable if you need to talk or take action.

Every responsible gaming feature at bs338 is available to you at no cost, requires no waiting period to activate, and takes effect immediately. Reducing a deposit limit, activating a time-out, or requesting self-exclusion can all be done from your account settings page in under two minutes.

Section 2

Age Restriction & Verification

bs338 is strictly an 18+ platform. No person under the age of 18 is permitted to open an account, make a deposit, place a bet, or claim any bonus on the bs338 platform. This is a non-negotiable requirement that applies to all players in Bangladesh and every other jurisdiction we serve.

How We Verify Age

During the account registration process, every applicant must declare their date of birth. Before any withdrawal is processed — and sometimes before the first deposit — bs338 requires successful completion of our Know Your Customer (KYC) verification. KYC verification requires you to upload a valid government-issued identity document that clearly shows your date of birth. Accepted documents include:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid Bangladeshi passport (must be within its expiry date).
• Bangladesh Road Transport Authority (BRTA) driving licence.

If our verification team has any reason to believe that an account holder may be under 18 — including a complaint raised by a third party — the account will be suspended immediately pending a full age verification review. Any funds deposited by a person found to be underage will be returned to the original payment method and the account permanently closed.

Parental Controls

We strongly recommend that parents and guardians who share internet-connected devices with minors make use of third-party parental control and web-filtering software to restrict access to gambling websites. Tools such as Net Nanny, Qustodio, and built-in family safety features in Android and iOS can be configured to block access to gambling platforms at the device or router level.

Section 3

Deposit & Spending Limits

Controlling how much you deposit is one of the most effective ways to keep gambling within your entertainment budget. bs338 allows you to set hard limits on how much you can deposit into your account over any given time period. These limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard.

All limit amounts are denominated in Bangladeshi Taka (BDT). If you are unsure what a sensible limit looks like for your household budget, a general guideline often cited by responsible gaming organisations is that gambling spending should not exceed 1–2% of monthly disposable income. For most Bangladeshi households, this translates to a monthly deposit limit well under ৳5,000.

Section 4

Time-Out & Session Controls

Sometimes the most effective responsible gaming action is simply stepping away from the screen for a while. bs338 provides a range of time-based controls designed to help you manage how long you spend on the platform, regardless of whether you feel you have a problem or simply want to game more mindfully.

Session Time Reminders

You can configure a session reminder to pop up at set intervals — every 30 minutes, 60 minutes, or 90 minutes — while you are logged in and playing. The reminder displays your total session duration, your net profit or loss since you logged in, and a prompt asking whether you wish to continue. You can dismiss the reminder and keep playing, or choose to log out directly from the prompt.

Time-Out (Cooling-Off Period)

A time-out is a temporary suspension of your bs338 account. During a time-out:

• You cannot log in to your account.
• You cannot place bets on cricket, slots, live casino, or any other market.
• You cannot make deposits via bKash, Nagad, Rocket, Upay, or any other channel.
• Your existing account balance is preserved and will be available when the time-out expires.
• Pending withdrawals will continue to be processed normally during your time-out.

Available time-out durations are 24 hours, 48 hours, 7 days, and 30 days. Once a time-out is activated it cannot be cancelled or shortened — this is a deliberate design decision to ensure the cooling-off period serves its intended purpose.

Section 5

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on the bs338 platform. It is designed for players who recognise that their gambling has moved beyond entertainment and become a concern — and who want to take decisive, lasting action to stop.

What Happens When You Self-Exclude

• Your account is immediately and fully suspended for the duration you select.
• All login attempts during the exclusion period will be rejected.
• Any remaining account balance will be refunded to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within five business days.
• You will be removed from all promotional, bonus, and marketing communications with immediate effect.
• Any active bonuses or pending bonus offers will be forfeited.
• Self-exclusion cannot be reversed before the chosen period ends — not even by contacting support.

Available Self-Exclusion Periods

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent exclusion (account permanently closed, cannot be reopened)

Returning After Self-Exclusion

If you choose a time-limited self-exclusion (6 months to 5 years), your account will not automatically reactivate when the period ends. You must contact [email protected] to request reactivation. Before reactivating, our team will ask you to confirm that you have considered your decision carefully and may suggest additional support resources. There is a mandatory 24-hour reflection period between the request and reactivation.

How to Request Self-Exclusion

Self-exclusion can be initiated in two ways:

• Via Account Settings: Log in → Account Settings → Responsible Gaming → Self-Exclusion → Select period → Confirm. The exclusion takes effect within 60 seconds.
• Via Email: Send an email to [email protected] with the subject line "Self-Exclusion Request", your registered username, and your chosen exclusion period. Our team will process the request within one hour of receipt, around the clock.

Section 6

Problem Gambling Self-Assessment

Problem gambling can develop gradually and is not always easy to recognise in yourself. The questions below are adapted from widely used responsible gaming screening tools. Read each question honestly and consider whether it reflects your recent gaming behaviour over the past 12 months.

Section 7

Support & Help Resources

If you are concerned about your gambling — or the gambling of someone you care about — please do not wait to seek help. Support is available both through bs338 directly and through professional counselling and mental health services.

What to Tell Our Support Team

When reaching out to bs338's responsible gaming team, you do not need to have a formal diagnosis or be in crisis. You can simply say: "I am concerned about my gambling and would like to discuss my options." Our team will walk you through the tools available — deposit limits, time-outs, and self-exclusion — and help you choose the approach that is right for your situation.

• All responsible gaming communications are treated as strictly confidential.
• Our team will never pressure you to continue playing or retain your account.
• You will not be penalised or disadvantaged in any way for contacting us about responsible gaming concerns.
• We can process a self-exclusion request received by email within one hour, at any time of day or night.

Section 8

Safer Gaming Tips

Most players who enjoy bs338 do so without any problems. The following practical tips are designed to help you keep gambling as a fun and affordable hobby rather than something that causes stress or financial strain.